FAQ
Purchase & Returns
Can I return my handbag?
Yes — within 60 days for a full refund.
Can I exchange it?
Yes — within 60 days. Email us to arrange.
Shipping & Delivery
Do you ship worldwide?
Yes — shipping is included.
How long does delivery take?
US: 3–7 business days
International: 5–10 business days
Can I track my order?
Yes — we’ll email you a tracking link after shipping.
Customer Support
How can I contact you?
Email: ask@alinarifirenze.com
Support hours: 10 AM – 5:30 PM, Monday to Friday
Warranty & Repairs
Do you offer a warranty?
Yes — 6 months for material or craftsmanship defects.
Are repairs free?
Within warranty: Free
Outside warranty or accidental damage: We’ll quote the cost.
Product Care
How do I care for my leather bag?
Use leather conditioner every few months
Store in a cool, dry place
Avoid direct sunlight and moisture
What if it gets wet?
Blot gently with a dry cloth and let it air dry (no heat).
Custom Orders
Can I customise a handbag?
Yes — colours, materials, initials (on selected styles). Email us for details.
Can I return a custom order?
No, unless faulty. Please check details before ordering.
FAQ
We use only top-graded Italian leather, known for itsdurability and luxurious feel.
We ensure fast, reliable delivery — your handbag will arrive within 3–5 business days, depending on your location.
We offer a 60-day money-back guarantee. If you're notsatisfied with your purchase, you can return it for a full refund.
Yes, we offer FREE worldwide delivery on all orders.
